Global Service Expert, Executive IT Support

• Manage the day-to-day support of Sandoz' executives and board members.
• Establish relationships with the necessary support groups and technical teams to be present at the right time at the right location with the right solution.
• Manage global events, i.e. shareholder meetings, corporate announcement events.
• Be physically present for on and offsite meetings by the executives and boards.
• Address the needs and challenges of the changing workplace and workforce towards executives and board.

• Customer and service first attitude - possess a strong customer-oriented approach, demonstrating exceptional technical support and training skills
• Escalation management and handling
• Superior reasoning, analytical and decision-making skills
• Installing and maintaining workstations, tablets, mobile phones, peripherals, video conferencing and managing user accounts
• Identifying innovative solutions to fulfil requests with experience working and leveraging diverse IT Teams
• Proven ability to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives
• IT Service Management Practices (ITIL Foundation)

• Holding a track record dealing with high level/ top management users leading critical key role within the organization
• Experience in dealing with large global events (Shareholder meetings, quarterly and annual results events, etc.)
• 5 - 10 years of IT experience in operations and system management

Novartis