AV & Platform Partners Customer Success Manager (LATAM)

Interprefy AG

  • Taiwan Zurich
  • CDI
  • Temps-plein
  • Il y a 12 jours
The teamOur Customer Success Team is the heart of how we support and grow lasting client relationships. We work closely with our global Sales teams, Project Managers, and other departments to make sure every customer interaction is thoughtful, proactive, and genuinely helpful.We’re a people-first team—curious, collaborative, and always ready to step in. Whether it’s guiding a client through their first multilingual event or identifying new ways they can get value from our solutions, we’re here to make it easy, smooth, and impactful.We care deeply about doing things well and doing them together. And as part of our broader team, we’re always learning, adapting, and finding smarter ways to serve our clients—because when they grow, so do we.The Role- key responsibilitiesWe’re looking for a proactive and customer-focused Customer Success Manager to join our growing team. This role focuses on our AV & Platform Partner accounts, working closely with partners and customers to strengthen relationships, drive repeat business, and uncover new growth opportunities.As part of both the Customer Success Team and the Sales Operations Team, you’ll collaborate with Sales, Operations, and Account Management to ensure seamless communication and delivery across global AV and platform partnerships.Want to see who you’ll be working with?What You’ll Do:Partner Engagement: Build and nurture relationships with AV & Platform Partners through onboarding, regular meetings, and post-event reviews.Account Growth: Generate and present service quotes, expand opportunities within accounts, and strengthen engagement across partner networks.Collaboration: Work closely with AV & Platform Partner Sales and Account Managers to align on growth strategies and ensure consistent customer communication.Customer Support: Resolve issues quickly by coordinating with Operations and Finance, ensuring smooth handovers and accurate invoicing.Retention & Reactivation: Support at-risk accounts and re-engage inactive partners in collaboration with Business Development Managers.Insights & Outreach: Gather and share partner feedback, craft tailored communications, and lead outreach efforts to revive dormant relationships and uncover new opportunities.Key experiences and competenciesWhat We’re Looking ForExperience: 2–4 years in Customer Success, Account Management, or a related role, ideally in Events, AV, SaaS, or Language Services.Skills: Confident communicator (calls, meetings, negotiations), tech-savvy with CRM and collaboration tools, and highly organised with strong attention to detail.Mindset: A natural relationship builder who is adaptable, positive, and eager to learn in a remote-first, global environment.If you’re a motivated Customer Success professional ready to make an impact in a dynamic international environment, we’d love to hear from you!About usWho We Are
At Interprefy, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology, AI-powered solutions, and world-class support makes it easy to add real-time language access to any hybrid, on-site, or in-person event.Our MissionWe are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.A fast-growing global teamWe've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.Our valuesIn the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.Having impact - is a priority in everything we do.Why not? - We are free to find the best and most sustainable way to get things done.We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.Finding the balance -between work and life, between challenges and success.Failing fast - We learn from our mistakes and share our learnings to do better next time.What we offerAn opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.An open and impact-driven company culture that embraces creativity.A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.

Interprefy AG