VF Corporation is looking for an exceptional Service Delivery Manager to join our DT EMEA End User Service (EUS) team based in Stabio, Switzerland.Let’s talk about the role!The primary responsibility of the Service Delivery Manager is to enable VF employees to use technology that allows them to work more efficiently. Providing exceptional service that VF employees look forward to engaging with. Adhering to financial budgets and company policy to help VF grow powerful brands. You will lead other VF employees with our guiding principles to build high functioning, exceptional customer service organizations.We expect that you will deliver unbeatable results whilst fulfilling the following aspects of the Service Delivery Manager role:
Local and area coordination of End User Services. Will include task and incident assignment to teams and individuals and weekly governance to review team performance
Monitoring Incident resolution via global ITSM tool
Monitoring Task Resolution via global ITSM tool
Technology advocate promoting DT tools and technologies
Lead teams in the installation and support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, etc.) and software.
Working knowledge of Microsoft Windows Server platform, Microsoft/Mac OS and iOS, local Area Networks and the Wide Area Networks, Microsoft Office Suite, Citrix Client
Responsibly maintain accurate hardware inventory following Asset Management policy
Ability to troubleshoot and resolve hardware and software issues
Create accurate documentation
Promote and assist with user technology training
Provide tech bar type roles for face-to-face engagement with DT
Skills for SuccessThe requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.
Education: Information Technology, preferably 4-year degree in Computer Sciences
Extensive years in Large Enterprise IS/IT environment, In depth technical knowledge of workstation hardware and software, printers, network devices, and peripheral equipment like scanners, RF gun, USB headset/speakers etc.
Fluent in English, written and oral. Knowledge of other languages is an asset
Technical certifications such as MCSE, MCTS, A+, Cisco, ITIL
Analytical Skills and Willingness to learn
Ability to Engage with business executives and leadership to communicate DT processes and services
Strong empathy and influencing small technical teams consisting of peers will help you getting the job done and going the extra mile with your people vision. We are looking for someone who can:
Lead and guide employees without direct organizational responsibility.
Develop and grow skills in others.
Focus on rapport-building with good relational skills, listening, and questioning skills.
Team working and being a Team-Player
Perform well under pressure
Meet deadlines and work independently with strong customer service skills
Record processes, incident resolution, & customer direction
Perform at a high standard of efficiency and work independently with minimal supervision
About VFVF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.comWhat’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.
A supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Be part of an iconic lifestyle brand in a multi brand, multi countries organization
On site gym offering health and well-being initiatives
A discount card with 50% on all VF brands
Break out areas offering complimentary hot drinks
Free to Be, Inclusion & DiversityAs an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.If you like what you have read and want to join our team then we would like to hear from you!R-20250728-0015
