Junior Account Manager
FE fundinfo
- Zurich
- CDI
- Temps-plein
- Responsible for a portfolio of existing client accounts within the business and will be targeted to retain and grow those accounts by utilising our broad variety of digital tools
- Primary relationship contact within the existing client accounts developing long-term relationships and connecting with key business executives and stakeholders
- Retain and upsell clients by understanding client’s business and requirements to ensure the highest level of service and maximise all potential opportunities
- Responsible for new products when onboarded by Sales and Customer Success teams into existing accounts
- Manage and re-negotiate contract renewals (including price increases) on an ongoing basis
- Identify and qualify cross-sell opportunities with the Sales team which will be recorded via an opportunities pipeline in Salesforce
- Providing feedback to cross-functional internal teams to ensure customer needs are met
- Identifying account risks, creating and implementing At Risk plans through to a positive resolution
- Fully understand our proposition and be able to demo/discuss products/ services in detail and work with Propositions to stay up-to-date
- Manage the client cancellation process
- Forecast and track key account metrics in Salesforce
- Attend and represent the company at marketing, conferences and Industry events
- You can effectively communicate and have stakeholder management skills
- You will be able to understand and interpret client data clearly and commercially
- You will have excellent verbal and written communication skills in German and English (C1)
- You will have excellent active listening, negotiation, and presentation skills
- You have excellent verbal and written communication skills
- You can take initiative and thrive in a results-driven environment
- You will have effective time management and multitasking skills
- You are a critical thinker with problem-solving skills
- You have a willingness to seek out, process and apply constructive feedback
- An opportunity to join a forward-thinking organisation that is revolutionising the finance industry
- Competitive salary
- Flexible/versatile work options to support your unique work-life balance
- Company pension scheme
- 25 days holiday
- Private medical healthcare
- Company socials and events
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities