BASEL OFFICE - Senior Analyst Maintenance Operation River

• As Senior Analyst Maintenance Operation River, you will be part of the Technical Organization River (TOR) that oversees Maintenance & Repair Operations for Viking’s fleet of 80+ river ships.
• You will report to the Director of Technical Supply Chain & Planning and work closely with the technical department leadership team and other key stakeholders in the company.
• The Senior Analyst Maintenance Operation River is (virtually) involved in every aspect of the technical management of our river fleet with the overall objective of improving Viking River Cruises' performance and our guests’ experience. In this role, you will make a huge impact from day one. You will drive large scale projects to maximize our operational effectiveness, reduce costs, warehouse utilization, equipment downtime and optimize our technical supply chain and procurement operations by implementing a new maintenance software and improving software tools and systems within the maintenance department.
• You will develop and refine important analytical and business insights that you have gained through in-depth analysis to enable management to make solid, fact-based business decisions. You will also be responsible for driving the implementation of these insights to transform the business and provide executives with periodic reporting.
• The role is based in Basel (Switzerland) and requires travelling based on business needs and projects.

• Manage and conduct data-driven analyses and publish reports that uncover growth opportunities to drive operational improvements across the business and cost other relevant operational metrics
• Monitor company performance metrics, providing actionable insights and recommendations that drive progress and foster a culture of continuous improvement
• Analyze processes to identify inefficiencies, proposing adjustments to enhance cost savings and operational agility and present recommendations
• Develop a robust “Planned vs Actuals” feedback loop and thorough forecast gap analysis to constantly iterate and improve reliability of projections
• Support developing and tracking the Maintenance & Repair (M&R) budget

• Implement and lead projects with a project team and internal stakeholders by defining and setting quality and performance standards and assessing risks
• Develop and maintain trusted partnerships with third-party resources and any stakeholders
• Act as the single point of contact, providing necessary information and support to facilitate successful maintenance software implementation
• Manage a team of at least 2 Analysts

• Completed degree in scientific, engineering or a related business field
• At least 6 years of job experience, consultancy background is desirable
• Leadership experience

• Experience in Software implementation
• Delivering results in cross-functional projects incl. requirement gathering, testing and rollout
• Proven experience in data processing methods like Power BI, Tableau and SQL is a major requirement
• Strong analytical and modeling skillset with the ability to interpret data, analyze trends, and make strategic recommendations
• Excel mastery while exposure to tools like Tableau, SQL and Power BI is needed to maximize usability
• Experience with AI-related software and shipping industry platforms is a plus

• Ability to convey and receive complex information clearly and directly in order to implement them
• Ability to work very independently and prioritize allocation of time across multiple projects
• Highly collaborative and approachable, team-oriented, and comfortable leading cross-functional strategical projects
• Strong logical mindset, self-driven and self-motivated, solution-oriented and hands-on mentality
• Ability to engage and influence diverse audiences
• Skilled in presenting complex technical and strategic topics to stakeholders across all organizational levels
• Excellent communication in English, both written and verbal

• German language knowledge is an advantage

• Fast-growing and dynamic environment, a modern workspace, flexible working hours

Viking Cruises