Receptionist (m/f/d) for Summer Season

• Guest Reception & Check-In/Out – Warmly welcome guests, handle check-ins and check-outs efficiently, and ensure a smooth arrival and departure experience.
• Guest Communication – Assist guests with inquiries via phone, email, and in person, providing helpful information about the hotel and Wengen.
• Billing & Payments – Process reservations, invoices, and payments accurately while ensuring correct account handling.
• Reservations & Coordination – Manage bookings, coordinate room assignments, and work closely with other departments to ensure seamless operations.
• Service Excellence – Provide personalized recommendations and assistance to enhance the guest experience, ensuring high satisfaction.
• Daily Administration – Maintain guest records, update the system, and handle administrative tasks related to reception duties.
• Collaboration – Work closely with housekeeping, F&B, and other teams to ensure smooth hotel operations and top-tier guest service.
• Multilingual Service – Communicate with international guests in English and German (additional languages are a plus).

• Experience & Skills – Previous experience in a reception or front office role in the hotel industry is an advantage.
• Language Proficiency – Fluent in English, fluent in German is an advantage (additional languages such as French are a plus).
• Guest-Oriented Mindset – A warm, welcoming personality with a passion for hospitality and excellent customer service.
• Organizational Talent – Ability to multitask, stay organized, and handle administrative tasks efficiently.
• Communication Skills – Strong verbal and written communication skills, both with guests and internal teams.
• Tech-Savvy – Familiarity with hotel reservation systems (e.g., Opera Cloud) and basic computer skills.
• Flexibility & Team Spirit – Willingness to work in shifts, including weekends and holidays, and collaborate with a dynamic team.
• Professional Appearance – A well-groomed and professional demeanor that reflects the high standards of the hotel.

• Competitive Salary & Benefits – We offer attractive compensation and additional perks.
• Unique Work Environment – Work in breathtaking destinations surrounded by nature and culture.
• Career Growth & Training – Opportunities for professional development and internal career progression.
• Staff Accommodation – Housing options available for employees (depending on location & availability).
• Healthy Meals Options – Enjoy high-quality meals by Felfel during working hours.
• Lifestyle & Leisure Discounts – Discounts on hotel stays, F&B, and local activities such as skiing, wellness, and outdoor experiences with our partners.

Hoteljob-Schweiz