Client Advisor (m/f/d) - Zurich
Tiffany & Co.
- Zurich
- CDI
- Temps-plein
- Achieve Sales Plan
- Understand and deliver Store KPI's
- Participate and achieve minimum targets with global, regional and local initiatives
- Advocate and lead by example the Tiffany cultural values
- Adhere to compliance of store operations
- Adhere to department merchandising standards at all times
- Conduct daily housekeeping, including daily management of Clienteling database
- Ensure accurate and efficient maintenance and controls of stock
- Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment
- Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
- Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence
- Ensure highest levels of in-store luxury experience at all times, including: presentation, behavior, hospitality
- Acknowledge and escalate customer issues / complaints
- Cultivate new and existing customer base
- Create unique experiences and achieve customer satisfactory feedback
- Support and participate in events
- Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.)
- Proven track record in achieving sales results and building customer relationships
- Willingness to work non-traditional business hours including evenings, weekends and holidays
- Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required
- Ability to work with a diverse client base
- Ability to work in a fast-paced, changing environment
- Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail
- Must have authorization to work in the country where the position is based
- Must have a strong command of the German and English language. Arabic or additional language skills are advantageous
- Training and development opportunities within the world's largest luxury group LVMH
- An interesting job within an exciting international luxury brand
- Attractive employee discounts
- Rewarding incentives & possible participation in exclusive events