SummaryThe Service Academy Coordinator is responsible for driving internal academy projects, initiatives, and training programs by managing schedules, deliverables, and daily academy operations. This role oversees training delivery, tracking of key performance indicators (KPIs), and coordinating training needs and planning with regions and BA/BUs. Additionally, the coordinator will work closely with stakeholders and external learning experts to ensure effective and aligned rollout of training initiatives. Inspire growth and drive excellence - be the force behind our Service Academy as the coordinator who shapes the future of service professionals!Job Responsibilities
You manage and track Service Academy projects and training programs, including schedules, deliverables, and operational processes
You oversee training delivery, monitor key performance indicators (KPIs), and ensure training targets are met
You conduct training needs analyses and coordinate with regions and BA/BUs to plan and communicate training requirements
You collaborate with stakeholders and external learning experts to ensure successful alignment and rollout of training initiatives
You own and manage the skills matrix, overseeing all change requests, governance processes, and updates to ensure continuous improvement and alignment with organizational needs
Qualifications
Commercial or technical education (further education is a plus)
Analytical mindset with experience in assessing program effectiveness and driving improvements
Excellent interpersonal, stakeholder management, and very good communication skills in English, with a passion for education and continuous learning
Familiarity with learning management system (LMS), as well as data and analysis reporting tools (e.g. Excel, Power BI)
Ability to work effectively in a global and cross-regional environment
At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.Let’s create impact together!Please enable JavaScriptScreen readers cannot read the following searchable map.
