Roomservice Manager (f/m/d)Department: Food & BeverageEmployment Type: Seasonal - Full TimeLocation: Switzerland - St. MoritzDescriptionUnder a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.Our in-room dining experience includes 24-hour service from breakfast to lunch to midnight snacks with the “order what you like” concept.Do you have an eye for detail and work creatively and independently?We are looking for you to manage our room service as Room Service Manager starting in the coming winter season 2025/2026.Key Responsibilities
Management of the room service and banquet department
Management of a team of approximately 10 employees
Coordination and operational implementation of room service activities
Ensuring the timely and correct delivery of food and beverages to guests
Management of personnel
Control of orders
Ensuring guest satisfaction
Cooperation with the kitchen and front desk
Maintaining inventory and ensuring high quality standards
Ensuring an excellent guest experience with a focus on quality and hygiene standards
Responsibility for recruitment, training, and development of the team
Creating the monthly duty roster
Placing orders, conducting inventories, and closing daily accounts
Skills, Knowledge and Expertise
Completed training and at least 3 years of professional experience in a similar position in a comparable hotel
Attention to detail
Experience in leading a team
Keen interest in team-oriented work
Resilience, professional competence, tidiness, and a very high awareness of quality
Structured and organized way of working
Guest-oriented work and economic action
English and German are required, other languages, such as Italian, are an advantage
Benefits
Live and work in the heart of the Engadin Alps
A wide range of creative opportunities
A pleasant working atmosphere in a young and dynamic team
International career prospects and development opportunities
Outstanding employee benefits in all Kempinski hotels, among others
Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant
Free use of the in-house daycare center for employees' children
Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses
Internal “Feel Good Committee” to help shape all welfare issues
