Export Customer Service Specialist
Nestlé
- La Tour-de-Peilz, Vaud
- CDI
- Temps-plein
- Location: La-Tour-de-Peilz, Switzerland
- Company: NESA BGS
- Act. Rate: Full-Time Act. Rate 100 %
- Type of contract: Temporary 6 months contract
- Genuine opportunities for career development, training and personal development.
- Attractive and dynamic international working environment.
- Modern “smart office” locations providing agile & collaborative workspaces.
- Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
- Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
- Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
- Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
- Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
- Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures.
- Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
- Perform Customer Service compliance activities.
- Participate and contribute to operational reviews with respective business functions.
- Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.
- Knowledge of Project management in a Customer Service related area.
- Entrepreneurial mindset.
- Openness to dialogue & understanding of various cultures.
- Ability to proactively manage challenging situations and identify solutions to potential issues.
- Clear passion for creativity and out of the box thinking.
- Proficiency on SAP.
- Fluent in English (written & spoken).
We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.#nestradecareerPosition Snapshot:
- Location: La-Tour-de-Peilz, Switzerland
- Company: NESA BGS
- Act. Rate: Full-Time Act. Rate 100 %
- Type of contract: Temporary 6 months contract
- Genuine opportunities for career development, training and personal development.
- Attractive and dynamic international working environment.
- Modern “smart office” locations providing agile & collaborative workspaces.
- Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
- Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
- Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
- Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
- Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
- Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures.
- Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
- Perform Customer Service compliance activities.
- Participate and contribute to operational reviews with respective business functions.
- Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.
- Knowledge of Project management in a Customer Service related area.
- Entrepreneurial mindset.
- Openness to dialogue & understanding of various cultures.
- Ability to proactively manage challenging situations and identify solutions to potential issues.
- Clear passion for creativity and out of the box thinking.
- Proficiency on SAP.
- Fluent in English (written & spoken).
We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.#nestradecareerLa Tour-de-Peilz, CHLa Tour-de-Peilz, CH