Operations Project Manager
- Berne
- CDI
- Temps-plein
Our client is an established tech company with a team of around 160 professionals and over 40 years of experience delivering innovative customer engagement solutions. As a market leader in contact center integration across Europe, they're known for their strong technical focus, collaborative culture, and forward-thinking mindset.They're now looking for an experienced Project Manager to join their operations team and lead the delivery of modern, cloud-based customer experience solutions.The Role
In this position, you'll oversee the planning and execution of key integration projects, working directly with end customers in a mix of on-site, remote, and office-based settings.You'll serve as the main point of contact throughout the project lifecycle, ensuring milestones are met, stakeholders stay aligned, and outcomes exceed expectations. You'll be supported by a skilled team of system engineers and solution architects who bring deep technical expertise to the table.If you're someone who enjoys variety, responsibility, and being at the center of high-impact digital projects, this is an ideal opportunity.
What You'll Bring
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A degree in computer science, engineering, or project management-
5+ years of experience leading IT or digital transformation projects (e.g., CX, CRM, AI, or digital products)-
Previous work on contact center or communication platform projects is a big plus-
Familiarity with cloud and unified communications technologies, or a strong desire to learn-
Experience with CRM platforms such as Salesforce is advantageous-
Strong communication skills and a natural ability to connect with clients and internal teams-
Confident in running workshops and managing cross-functional collaboration-
Excellent organizational habits and attention to detail-
Project management certifications (e.g., PMP, Prince2, IPMA, Scrum) required; ITILv4 is a plus-
Fluent in German and English; business French is a mustWhat Our Client Offers
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A modern hybrid work environment with flexibility to work from home-
Two paid volunteer days per year to support causes important to you-
Access to professional development, technical certifications, and training-
A people-first culture with a strong customer focus-
Excellent social benefits and international team events-
A truly collaborative, agile work culture that encourages innovation and growth
Inclusion & Diversity
Our client values diversity in all forms and is committed to building an inclusive team. They encourage applicants from all backgrounds to apply, because diverse perspectives drive stronger outcomes.Branche: TelekommunikationFunktion: Technologie/EDV