The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.The Forum engages the foremost political, business, and other leaders of society to shape global, regional, and industry agendas.Why we are recruitingThe Audio Visual (AV) and Telecommunication team plays a vital role in ensuring the smooth delivery of meetings, events, and daily operations at the Forum’s headquarters in Geneva. This includes managing and maintaining the organization’s AV and telecommunication infrastructure, ensuring that staff and partners can operate seamlessly across multiple meeting spaces, platforms, and technologies.As the organization continues to expand its meeting capabilities – both onsite and virtual – we are seeking an Audio Visual and Telecommunication Specialist to strengthen operational support, ensure business continuity, and enhance the user experience for our staff, members, and external guests. This role will be key in delivering high-quality AV services, managing the mobile telecommunication fleet, and providing expert support across events and daily activities.Reporting Lines & InteractionsThis position is based in the Forum’s Geneva office and reports to the Lead Audio Visual.Internally, the Specialist works with all Forum employees and collaborates closely with Hospitality, General Services, IT teams, and other internal stakeholders.Externally, the role engages with vendors, technology providers, and other service partners to ensure the optimal performance of AV and telecommunication systems.Breakdown of Main Responsibilities & DeliverablesManagement of AV facilities and business continuity (20%)Monitor AV facilities (dashboards, issue logging, escalation)Carry out punctual and scheduled infrastructure maintenanceProvide short-term solutions to resolve issues whenever possibleAV support for daily activities and events (40%)Provide end-user support for meeting room AV facilitiesMonitor support mailboxes and log issuesEscalate video conferencing platform issues as neededTelecommunication fleet management (20%)Provide second-level support and monitor ticketsMaintain accurate inventory managementDevelop and deploy new featuresDeliver end-user training and produce support materialsOther responsibilities (20%)Support the workspace management platform (Engage)Manage video conferencing platforms (Zoom)Identify process improvement opportunitiesContribute to statistics dashboards (e.g., meeting room usage, mobile phone usage, heavy user listings)Preferred Requirements and Experience3–5 years of relevant full-time professional experience in audio-visual systems management, telecommunication support, or related technical rolesExperience with audio-visual equipment in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)Strong knowledge of UCC technologies (Zoom, telecom, videoconferencing)Excellent written and verbal communication skills in English and FrenchAdvanced proficiency in Excel and other MS Office applicationsAbility to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environmentStrong service orientation, stress management, and collaborative mindsetCapacity to innovate, apply critical thinking, and work against tight deadlines#LinkedInWhy work at the Forum:The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
