ETRM Application Support Analyst
Vitol
- Genève
- CDI
- Temps-plein
- Provide in-house CTRM support to worldwide users during their day to day tasks (accounting, treasury, invoicing, pricing and pnl), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
- Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
- Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
- Operation and problems solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.
- Must have: working experience of 4 years in the field of IT software applications in the commodities trading business with involvement into business applications change management and day-to-day operation and support.
- Bachelors or Master's degree (in a IT related field preferred)
- Excellent communication and presentation skills.
- Good analytical and technical skills (SQL, Oracle DB, basic programming) as well as a good perception of user needs and business processes.
- Good knowledge of Microsoft products
- Team player
- Self-motivated with the ability to prioritize tasks
- Able to work in a high pressure on-call environment with changing priorities
- Proactive and customer focused “make it work” mentality
- Highly responsive, energetic and enthusiastic
- Resourceful and able to think creatively and adapt