Customer Support Engineer
- Zurzach, Argovie
- CDI
- Temps-plein
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. As a Customer Support Engineer you will: Provide technical support, definition and implementation of engine work scopes in agreement with the customer.Your tasks
- Actively support by identifying, participating or leading in problem solving activities or initiatives
- Preparing and defining engine work scopes of the engine model CFM56 / PW4000 for engine shop visits with regard to customer requirements, SR Technics technical standard and contractual obligations
- Optimizing of the Workscope in regard of performance, reliability, shop visit costs and turnaround time
- Technical customer support for these engines during the shop visit
- Defining and improving the technical standard and maintenance concept of the CFM56 / PW4000 engines and engine components considering the aviation requirements according to EASA Part 145 and all quality and commercial aspects
- Preparing reliability analysis and continuously updating and improving the Engine Maintenance Program
- Sales Support
- Executing damage event investigations and issuing investigation reports
- Technical assistance for engine maintenance and piece part repair organization
- Interacting with OEM’s and vendors to improve reparability and reliability of engine parts and components
- Supporting commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
- Executing and participating at technical customer co-ordination meetings
- ETH, BSc, FH or HF
- Aviation MRO industry experience
- English B2
- German is a plus