IT Supporter (ID 1019)

• Provide first-line technical support for users via phone, email and on site for soft- and hardware
• Installing hardware and commissioning
• Document and track all support requests in a ticketing system
• Maintain and update user documentation and knowledge base
• Support for AO courses and events
• Collaboration on internal IT projects
• This position is based in Davos
• If needed you also support our offices in Dübendorf and Zizers

• Two or more years of experience in a technical support role
• Education in information technology, IT apprenticeship or similar
• Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
• User and service-centric thinking
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Good oral and written English and German language skills
• Readiness to travel

• An interesting and varied job in an exciting and innovative organization
• The opportunity to be part of a highly committed international team
• Modern infrastructure
• Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours

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