Business Event Services Specialist
World Economic Forum
- Genève
- CDI
- Temps-plein
- Provide day to day support on ensuring the operational efficiency of partner engagement across events, consistent with the Event Services Portfolio and deliverables
- Act as key point of contact for internal and external constituents related to events participation
- Co-Lead the end-to-end delivery of select institutional events (across Annual Meeting, Industry Strategy Meeting, Annual Meeting of New Champions, Global Technology Retreat, Sustainable Development Impact Meetings…)
- Act as key point of contact across Centres and communities towards adoption of Event Services portfolio
- Plan and execute change management and internal communications campaigns related to event engagement for business (internal briefings, open houses, workshops)
- Drive and implement transformation projects towards improving Partner outreach and engagement (Event Catalogue, Event Digest 2.0, Partner briefings….)
- Assist in coordinating shared service centre projects by gathering internal and external feedback and monitoring the adherence to the established service level agreements to track and maintain high-quality Partner interactions
- Contribute to process improvement by compiling data and identifying bottlenecks or inefficiencies in the workflow
- Assist in the analysis of customer service metrics to identify trends and areas for improvement, and preparing reports for review
- Support cross-functional team managing the Inbox Shared Services contributing to the maintenance of high service standards
- Service excellence in responding to requests and interacting with internal and external stakeholders
- Contribution to operation efficiency of the team, including level of support in making the best use of digital tools and effectiveness in following Forum processes
- Community organization, ensuring the right external stakeholders are involved in the right engagement opportunities
- Individual leadership on managing full event processes and delivery
- Individual leadership on managing specific (‘on-demand’) project delivery such as process and tools improvement, business intelligence/information management, change management
- Bachelor’s degree; Advanced University degree preferred; project management, communications and/or other relevant certification is a strong plus
- 3+ years of experience in large scale project management, change management, consulting, or digital transformation
- Hands-on experience in world-class event design and delivery preferred, with successful track record of superior customer service
- Excellent verbal communication skills, including the ability to communicate with and manage expectations of leadership with confidence
- Problem-solver; comfortable navigating ambiguity and complexity, while delivering measurable results on time;
- Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, and work independently and manage multiple tasks simultaneously in a fast-paced environment
- Demonstrate excellent organizational, project and time management skills, a strong work ethic, and possess high attention to detail
- Excellent degree of proficiency in Microsoft Office applications (Word, Power Point, Excel); strong knowledge of Salesforce (or other CRM’s) as well as project management tools and suites
- Ability to Develop and maintain complex Excel spreadsheets, including the use of advanced formulas, pivot tables, charts and macros to streamline data and reporting processes