Job Description:D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients' IT productivity and contribute to the success and value of their business.We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!Tasks and Responsibilites:
Act as the main point of contact for end users regarding IT-related issues and requests
Provide onsite support for hardware, software, peripherals, and mobile devices
Troubleshoot and resolve issues related to Windows OS, Microsoft Office, and various business applications
Support user account management in Active Directory and Exchange
Assist with meeting and conference room support when required
Contribute to documentation and the internal knowledge base
Collaborate with remote teams and escalate issues when necessary
Assist with setup and relocation of workstations and devices
Ensure compliance with customer-specific procedures, especially in a regulated/pharmaceutical environment
Maintain clear communication with users about ticket progress and resolutions
Requirements:
Minimum of 1 year of experience in onsite IT support or a similar role
Experience in a pharmaceutical or regulated environment is a strong advantage
Very good German and English skills
Strong troubleshooting skills and understanding of:
Windows operating systems (Windows 7 & 10)
Microsoft Office and Office 365
PC/laptop hardware and peripherals (including printers)
Mobile devices (iOS/Android)
Basic networking (LAN, Wi-Fi, VPN)
Active Directory and Exchange (basic knowledge)
ITIL certification is an advantage
Excellent communication and interpersonal skills
Service-oriented mindset with a proactive and structured working style
Ability to handle multiple tasks under pressure - high stress tolerance is essential due to the challenging nature of this position
Friendly, flexible, and fast learner
Strong team player with good planning and organizational abilities
A valid criminal record certificate (not older than 3 months) is required
Benefits:
Broad range of tasks, responsibilities, and projects
Gift vouchers (birthday, wedding, newborn surprises)
"Fishing for Friends" - our employee referral program
