CUSTOMER SUPPORT SERVICE AFRICA (a) 100 %

• Process customer inquiries (email/phone) in French and English ensuring timely and accurate responses.
• Handle routine sample requests and offers.
• Process orders, track shipments, and coordinate logistics for African customers.
• Manage communication with the forwarders, and Banks (e.g. Letter of credit).
• Communicate with internal production and sampling departments (German).
• Resolve logistics challenges and customer complaints, escalating complex cases when necessary.
• Maintain and update customer records in our Project management tool.
• Oversee Proforma Invoices, monitoring order status and ensure transparency for entire sales team.

• Commercial qualification, Swiss Commercial apprenticeship, or bachelor’s degree in business or economics or related field.
• 5 years of international experience in a customer service role (B2B) preferably for African markets.
• Solid understanding of international trade and logistics processes.
• Fluency in English, French and German
• Excellent communication, cultural sensitivity and ability to work in a multicultural environment.
• Empathic, problem solving, and friendly personality.
• Reliable and flexible with a good team spirit
• Proficiency in Microsoft Office Suite

• A friendly and open culture, low employee turnover and a young, motivated team
• Individual growth opportunities and flexible work arrangements (hybrid options)
• Work in an international and multicultural environment with development centers in Switzerland, France and Malaysia as well as various sales offices worldwide
• A working environment in one of the most modern and inspiring buildings in our industry with a range of attractive supplementary benefits that contribute to an optimal work–life balance

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